AI-driven software
for smarter hotel
operations

What is WhoanHub?

One conversation for hotel operations.

Your hotel's staff chat, where every message becomes a job with an owner, a deadline and an escalation path.

Pilot program Free through 2026 for five pilot hotels. Join the free pilot →

Problem & solution

Messages scroll away. Every message becomes a job card with a type, an owner and a status that stays until it's done.

Nobody knows who has it. A double tap claims it, and the job moves open → in progress → done.

No answer, nothing happens. Unclaimed jobs escalate automatically to higher levels until someone acts.

The GM can't see last week. Every job keeps a full audit trail, with on-time vs. late reports by department.

How it works

Someone types it. "Room 305 AC not cooling", like any text. Or taps a quick action button.

WhoanHub routes it. Quick actions and your own keyword rules first, AI for the rest, to the right department.

Someone claims it. A double tap makes it theirs, and the SLA clock starts.

Done, with an outcome. Saved to the log for reports and room history.

Inside the product

Chat-to-taskType it like a text; AI proposes the job type and location, staff tap to confirm.

EscalationWhen nobody claims a job, it climbs the chain until someone does.

Shifts & handoverStart a shift, take breaks, end it with a handover.

Live operationsOpen jobs, staff online and SLA breaches, updating by itself.

Reports & room historyClaim rate and on-time rate by department, and every job per room.

Roles & permissionsSet per hotel, so each person sees what their role needs.

Integrations & platforms

App · Mobile Dashboard · Web

One account works on the phone and the web. Moving from a WhatsApp or Zalo group? Import the old chat and AI sets up your job types and keywords. Each person picks their own language.

If your team can text, they can use it.

Hotels in the WhoanHub pilot also get WhoanVoice free.

Visit whoanhub.com → Talk with us

What is WhoanVoice?

AI-managed hotel reviews.

WhoanVoice collects, translates and scores every guest review, drafts the replies, and keeps a live reputation dashboard up to date for you.

Problem & solution

Reviews are spread across seven sites. Every platform lands in one place.

Half of them are in languages nobody reads. Each review is translated and scored for you.

Replying takes hours. AI drafts a reply in the guest's language and your brand voice. You approve it and paste it to the platform.

Nobody knows which team should fix it. Every review is routed to the department that owns it.

How it works

We set everything up. We connect your review platforms and import your review history from day one.

AI reads every review. Translated if needed and scored: sentiment, category scores, key themes and severity.

The dashboard updates itself. Reputation score, per-platform breakdown, trending issues and 30-day trend.

You reply in minutes. Review the AI draft, approve it, paste it to the platform.

Inside the product

OverviewReputation score, latest reviews and the numbers that moved.

DepartmentsEach review routed to the team that owns it, with per-team sentiment.

AI reply draftsReady-to-send replies in the guest's language and your brand voice.

Critical alertsSerious reviews are flagged so you can act and mark them resolved.

Ask WhoanVoiceAsk anything about your reviews and get an answer from your own data.

AI summaryWhat's working, what's hurting and what to improve, over 7 or 30 days.

Supported platforms

Google Booking.com Tripadvisor Agoda Expedia Airbnb Trip.com

Part of the WhoanHub pilot.

Join the WhoanHub pilot and get WhoanVoice free.

Join the pilot → Talk with us

What does WhoanAi offer?

Two SaaS solutions and a custom development service, all built for the daily reality of hotel operations.

WhoanHub

The staff group chat, rebuilt for operations. Turn every message into a tracked task card with assigned owners, clear deadlines, and structured workflows, ensuring no dropped tasks.

WhoanVoice

Hotel review management. Automatically aggregate, translate, and analyze guest reviews across all OTAs, while generating on-brand reply suggestions. Free for hotels in the WhoanHub pilot.

WhoanAgency

Custom automation workflows and internal apps for hospitality, built around the way your hotel works.

contact@whoanai.com →

What is WhoanAi?

WhoanAi creates software that makes every hotel easier to work in, more profitable to own, better to stay in.

Started behind a hotel desk

“As a former receptionist, I know that seemingly minor slips, like a forgotten request or negative feedback left unhandled, quietly erode a hotel's reputation and revenue. Those real-world problems are what drove me to found WhoanAi.”

Huan, founder

Strategic value from WhoanAi

Elevate guest experience. Automate task allocation and tracking to eliminate operational oversights and minimize negative guest feedback.

Optimize operational efficiency. Digitize task assignment workflows, enabling managers to monitor team performance and task progress across departments in real time.

Protect reputation & drive revenue. Leverage AI-powered multi-channel review analytics to uncover service gaps, boost OTA rankings, and maximize occupancy rates.

Accelerate digital transformation. An intuitive, messaging-like interface that staff can master on Day 1 with zero training required.

What we build

WhoanHub · One conversation for hotel operations

WhoanVoice · AI-managed hotel reviews

WhoanAgency · Custom automation and internal apps for hospitality

Talk with us →

How do I contact WhoanAi?

Let's talk about your hotel.

Tell us about your biggest operations challenge. We'll show you where WhoanAi can help and what it takes to get started.

Book a 30-minute call

Pick a time that works for you and get connected directly.

Book a call →

Pilot program Free through 2026 for five pilot hotels. Join the free pilot →

Other ways to reach us

Email · contact@whoanai.com

Founder · Huan Nguyen

LinkedIn Facebook YouTube

AI-driven software for smarter hotel operations

What is WhoanHub?

Problem & solution

How it works

Inside the product

Integrations & platforms

What is WhoanVoice?

Problem & solution

How it works

Inside the product

Supported platforms

What does WhoanAi offer?

WhoanHub

WhoanVoice

WhoanAgency

What is WhoanAi?

Started behind a hotel desk

Strategic value from WhoanAi

What we build

How do I contact WhoanAi?

Other ways to reach us

AI-driven software
for smarter hotel
operations